![]() Your customer will receive their refund within two to four business days for Visa, MasterCard and EFTPOS transactions and up to five business days for UnionPay International cards.Īlways compare the signature on the card with their signature on the receipt.Īvoid manual key entry and always swipe or insert customer’s card to prevent fraud.A receipt for your customer will print and final acknowledgement will display.Press ‘Yes’ to print a customer receipt if required.Check signature and press ‘Yes’, then an approval message will appear.Remove card from the terminal if inserted.To process a refund, their signature is required even when a PIN is entered. ![]() Ask your customer to sign the refund receipt.Prompt your customer to press ‘OK’ to print the refund receipt to sign.Ask your customer to select their account type: Cheque, Savings or Credit and enter their PIN.Ask your customer to SWIPE or INSERT their card.Enter the refund amount and press ‘OK’.Enter your merchant password and press ‘OK’.Ĭall the Merchant Service Centre if you’ve forgotten your password.Select the ‘Menu’ button on the home screen.
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